Delivery & Shipping

These Shipping Terms govern the logistics and delivery services for all orders placed on vantellis.com (a European office supplies sales platform), including both intra-European transport and cross-border import/export services. By placing an order, you acknowledge that you have read and agree to these Shipping Terms.

I. Shipping Coverage
We provide delivery services covering both Europe and international destinations, including:
Delivery throughout all European Union (EU) member states
Delivery to European Economic Area (EEA) countries
Delivery to select non-EU countries (e.g., the UK, Switzerland, Norway, etc.)
International cross-border shipping (available depending on the specific order details)

II. Import, Export, and Customs Clearance Standards
For cross-border orders (between EU and non-EU regions), the following rules apply:

1. Import and Export Responsibilities
   Orders placed within the EU typically do not require additional customs clearance.
   Orders to non-EU countries may be subject to import duties and Value Added Tax (VAT).
   The recipient may be required to cooperate by providing necessary information to facilitate customs clearance.
2. Customs Documentation
   Depending on the requirements of the destination country, documentation may include:
   Commercial Invoice
   Packing List
   Certificate of Origin (where applicable)
   Customs Declaration Information
3. Taxes and Duties
   Whether customs duties are incurred depends on the policies of the destination country.
   If customs duties or import taxes are incurred, they are typically the responsibility of the recipient (unless otherwise specified in the order).

III. Domestic and International Shipping Times
Shipping times are estimated values ​​and may vary due to logistics, customs procedures, or force majeure events.

1. Shipping Times within Europe
Standard Shipping: 2–5 business days
Expedited Shipping: 1–3 business days (available in select regions)
Remote Areas: 5–7 business days

2. International Shipping Times (Outside the EU)
   United Kingdom: 3–6 business days
   Switzerland / Norway: 4–7 business days
   Other International Regions: 7–15 business days (subject to customs clearance)

IV. Logistics Partners
We collaborate with various international and local logistics providers to ensure efficient and secure shipping services, including:
DHL Express — International express and cross-border shipping
UPS — Global supply chain and logistics services
FedEx — International express and freight solutions
DPD (DPDgroup) — European local delivery network
GLS (General Logistics Systems) — European regional transport services
We automatically select the most suitable logistics provider based on the order’s destination, time sensitivity, and cost optimization.

V. Delivery Methods
We offer a variety of delivery options:
Standard Shipping (Economy)
Express Shipping (Priority Handling)
Corporate Bulk Logistics
International Air Freight / Cross-Border Express

VI. Order Tracking
A tracking number will be provided for all orders once they have been shipped.
You can check the real-time shipping status via the logistics provider’s official website.
For select countries, end-to-end status updates are available via email or SMS notifications.

VII. Delivery Liability and Risk Transfer
Once shipped, the goods are under the care and responsibility of the logistics provider.
Risk transfers to the customer once the goods have been delivered to the designated address and signed for.
The customer assumes full responsibility for any delays or losses resulting from incorrect addresses or incomplete information.