Terms Of Service

These Terms of Service (hereinafter referred to as the “Terms”) govern your access to and use of vantellis.com (an office supplies sales platform for Europe) and its related services. By accessing or using this website, you agree to be bound by these Terms.

I. Scope of Application
This website provides online sales services for office supplies to users located within the European region. These services include, but are not limited to, product browsing, order placement and purchasing, payment settlement, logistics and delivery, and after-sales support.

II. Account Registration
To access and utilize certain features, you may be required to create an account. You agree to:
Provide truthful, accurate, and complete registration information;
Promptly update your account information to ensure its continued accuracy;
Safeguard your account password and login credentials;
Assume full responsibility for all activities conducted under your account;
Notify us immediately should you discover any unauthorized use of your account. III. Products and Orders
We strive to ensure the accuracy of product information (such as pricing, inventory, and descriptions), but we do not guarantee that it is entirely free of errors.
We reserve the right to modify or discontinue products at any time.
An order is deemed to constitute a valid contract only after it has been submitted by the user and subsequently confirmed by us.
In the event of insufficient stock, system errors, or other exceptional circumstances, we reserve the right to cancel an order and issue a refund.
IV. Pricing and Payment
All prices are displayed in Euros (EUR) or the applicable local currency.
Prices may or may not include Value Added Tax (VAT); the final price applicable will be as displayed on the checkout page.
We accept a variety of payment methods (including credit cards, bank transfers, electronic payment services, etc.).
Payment processing is handled by third-party payment service providers; we do not store complete payment card details.
V. Shipping and Delivery
We offer shipping services throughout Europe.
Estimated delivery times are provided for reference purposes only and may be subject to delays due to logistics issues or force majeure events.
The risk of loss or damage to the goods transfers to you upon delivery to your designated address.
If delivery fails due to an incorrect address provided by the user, the user shall bear the associated liability.
VI. Returns and Refunds
Users may request a return within the time limits prescribed by law (typically a 14-day right of withdrawal, in accordance with EU consumer protection laws).
Returned items must remain unused and in their original, undamaged packaging.
Certain special orders may not be eligible for return.
Refunds will be issued via the original payment method once the returned items have been received and verified.
VII. User Conduct
Users must not:
Use this website for any unlawful activities.
Interfere with or disrupt the normal operation of the website.
Submit fraudulent orders or malicious complaints.
Infringe upon intellectual property rights or the legal rights of others.
Attempt to gain unauthorized access to our systems or data.
VIII. Intellectual Property
All content on this website (including text, images, logos, designs, software, etc.) is protected by intellectual property laws and is owned by our company or its licensors. Such content may not be copied, reproduced, or used for commercial purposes without our prior written consent.
IX. Disclaimer
To the fullest extent permitted by law:
We shall not be held liable for any service interruptions caused by force majeure events (such as natural disasters, acts of war, or network outages).
We do not guarantee that the website service will be entirely error-free or uninterrupted.
We assume no liability for third-party links or external services.
X. Limitation of Liability
To the maximum extent permitted by applicable law, our company shall not be liable for any indirect, incidental, or consequential damages—including, but not limited to, loss of profits, loss of data, or business interruption. XI. Privacy Protection
We value user privacy and handle your personal information in accordance with our Privacy Terms. Please refer to this website’s Privacy Policy for further details.
XII. Modification of Terms
We reserve the right to modify these Terms at any time. The updated Terms shall become effective immediately upon their publication on the website. Your continued use of this website constitutes your acceptance of the updated Terms.
XIII. Governing Law and Dispute Resolution
These Terms shall be governed by relevant European laws (including EU regulations and applicable laws of Member States). Any disputes shall first be resolved through amicable negotiation; should negotiation fail, the matter may be submitted to the relevant judicial authorities for resolution.