Returns Or Exchanges

This Return and Exchange Policy applies to products sold on vantellis.com (a European office supplies sales platform). We are committed to providing you with transparent, compliant, and efficient return and exchange services, and we strictly adhere to relevant EU consumer protection regulations (including the Consumer Rights Directive).

I. Right of Return (EU 14-Day Right of Withdrawal)
In accordance with EU law, you have the right to cancel your order and request a return within 14 days of receiving the goods, without needing to provide a reason.
Applicable Conditions:
The return request is submitted within 14 days of receiving the goods.
The goods remain in an unused condition.
The product packaging is intact (including original packaging, accessories, instruction manuals, etc.).
Valid order information is provided.

II. Non-Returnable Items
The following items are generally not eligible for return:
Consumable products that have been opened and whose resale value has been compromised (e.g., certain office supplies).
Items that show clear signs of use or damage (unless due to a quality defect).
Items sold as special clearance or marked as “Non-Returnable.”

III. Return Process

1. Submit Request
   Submit a return request via email or through our order system, including your order number and the reason for the return.
2. Review and Confirmation
   Our customer service team will review your request within 1–2 business days and provide return instructions.
3. Return the Goods
   The customer ships the goods back to the designated warehouse address in accordance with the provided instructions.
4. Inspection and Processing
   Upon receipt, the goods will be inspected to ensure they meet the return conditions.
5. Refund Processing
   Once the inspection is approved, the refund process will be initiated. IV. Refund Policy
   Refunds will be returned to the original payment account used for the transaction.
   Processing typically takes 3–10 business days.
   Banks or payment platforms may cause additional delays in the receipt of funds.
   The shipping refund policy is as follows:
   Returns due to quality issues: Full refund (including standard shipping costs).
   Returns without cause (e.g., change of mind): Refund covers the cost of the item only; shipping costs may not be refunded.

V. Exchange Policy
You may request an exchange if the item you received exhibits any of the following issues:
The item is damaged or broken.
The wrong product model was shipped, or the quantity is incorrect.
The item has obvious quality defects.
Exchange Process:
Contact Customer Service to submit a description of the issue.
Provide your order details and photos illustrating the problem.
Once approved, we will arrange for a replacement or reshipment.

VI. Return Shipping Costs
Returns due to quality issues / shipping errors: We will cover the return shipping costs.
Returns for personal reasons (e.g., dislike, no longer needed): The customer is responsible for return shipping costs.
Returns for corporate bulk orders: Terms will be determined separately based on the specific contract.

VII. Product Inspection Standards
Returned items must meet the following conditions:
No signs of artificial damage or obvious wear and tear.
Original packaging must be intact.
All accessories must be included.
Product tags/labels must remain attached.
If these conditions are not met, we reserve the right to refuse the refund or issue only a partial refund.

VIII. Delays or Refused Deliveries
The processing of returns or exchanges may be affected in the following situations:
Incorrect or undeliverable shipping address.
Delays caused by customs clearance or logistics carriers.
Refusal to accept delivery without prior notification.
Any associated costs incurred in these situations may be borne by the customer.